DeSoto Regional Health System recognizes the fact that the basic rights of human beings for independence of expression, decisions and actions and concern for personal dignity and human relationships are always of great importance.
In recognition of this fact, the following is the policy of Desoto Regional Health System concerning Patient/Parent/Guardian rights and responsibilities.
You have the right . . .
∑ To expect that services which are available at DeSoto Regional Health System, and medically indicated will be provided without regard to race, creed, handicap, gender, religion, national origin or source of payment.
∑ To receive considerate and respectful care.
∑ To expect the care of the patient to include consideration of the psychosocial, spiritual and cultural variables that influence the perceptions of illness within the scope of the hospital.
∑ To confidentiality and privacy within the limits of the law.
∑ To expect that any discussion of or access to his/her case or medical record will involve only those directly connected with his/her care and treatment unless the patient has given permission otherwise.
∑ To be examined and interviewed in an environment allowing for reasonable privacy and to have a person of the patientís own gender present during certain parts of an examination by health personnel of the opposite gender.
∑ To the Hospitalís reasonable response to his/her requests and needs for treatment or service with the Hospitalís capacity, its stated mission and applicable law and regulation.
∑ To expect reasonable safety and security procedures are practiced by the Hospital and the right to be placed in protective privacy if it should be considered necessary.
∑ To participate in clinical training or research programs on a voluntary basis. ∑ To know the names and status of those health professionals providing care and which physician is primarily responsible.
∑ To obtain from physician complete and up-to-date information about diagnosis, treatment and prognosis, and to have this information given in terms the patient can reasonably be expected to understand.
∑ To participate, or their disignated representative to participate, in the consideration of ethical issues that may arise in the provision of care of the patient.
∑ To have access to an interpreter, if needed.
∑ To give reasonable informed consent to treatment. This includes receiving an explanation of the patientís condition, possible risks, probability of success, significant alternatives and the identity of the individual who will perform the procedure or treatment.
∑ To refuse treatment to the extent permitted by law. If the treatment isrefused, the relationship with the patient may be terminated with reasonable notice.
∑ To be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience or retaliation of staff.
∑ To be transferred to another facility when the Hospital cannot meet the request or need for care because of conflict with mission or philosophy, or incapacity to meet the patientís needs or requests. The patient will be transferred to another facility when medically permissible and only after receiving an explanation of the need for transfer and only after being accepted by another facility.
∑ To be informed of any continuing care requirements after discharge from the Hospital.
∑ To receive an itemized bill regardless of the source of payment and notice prior to loss of eligibility for third party payment. ∑ To provide information regarding the resolution of patient complaints.
∑ To be informed of any human experimentation or other research/education activities involved in his/her treatment.
∑ To be informed of Hospital rules regarding patient conduct and the mechanism for resolution of patient complaints. The patientís guardian, next of kin or legally authorized responsible person shall exercise these rights on behalf of a patient who has been adjudicated incompetent, found by his/her physician to be incapable of understanding, unable to communicate his/her wishes or is a minor.
The care of the dying patient optimizes the comfort and dignity of the patient through . . .
∑ Treating primary and secondary symptoms that respond to treatment as desired by the patient or surrogate decision maker, in collaboration with his/her physician.
∑ Effectively managing pain. ∑ Acknowledging the psychosocial and spiritual concerns of the patient and family.
∑ Provision of information regarding the withholding of resuscitative services from individual sustaining treatment.
You, as a patient, have the responsibility . . .
∑ To provide complete and accurate information about your present complaints and medical history and to report any changes in your condition.
∑ For following the recommended treatment plan, for keeping appointments and for the consequences of refusing, or not cooperating in, recommended treatment plan.
∑ For promptly fulfilling financial obligations of your health care.
∑ For conforming to Hospital rules regarding patient care and conduct and for consideration of the rights of other patients and Hospital personnel.
∑ To report complaints, contact the administration office at 872-4610. If calling after regular business hours, please leave a message and your call will be promptly returned the next business day. In order to better serve you, we encourage you to complete our patient satisfaction survey and return it NRC Picker.